# Council Decision (EU) 2019/425 of 12 March 2019 on the position to be taken on behalf of the European Union within the Joint Committee established by the Agreement between the European Union and the Kingdom of Norway on administrative cooperation, combating fraud and recovery of claims in the field of value added tax, Division 5.2.2.1: Agreement


Norway shall make available a service desk for responding to incidents assigned to Norway, for giving assistance and to carry out testing. The working hours of the service desk should be the same as the working hours of the ITSM Service Desk during ITSM working days. Norway's service desk shall operate at a minimum between 10:00-16:00 CET during working days, except on its national holiday. It is recommended that Norway's service desk follows the ITIL service support guidelines in handling the questions and incidents.

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Source: https://www.legislation.gov.uk/eudn/2019/425/schedule/ANNEX I/division/5./division/5.2./division/5.2.2./division/5.2.2.1. (the official version)
Page: https://openlegislation.uk/eu-decision-2019-425/schedule-ANNEX I/division-5./division-5.2./division-5.2.2./division-5.2.2.1.
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.